The Mailbox is committed to protecting the privacy of the personal information you provide us on our website. This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Mailbox (Birmingham) Limited, 7 Commercial Street, Birmingham, B1 1RS.

We believe it is important for you to know what information we collect and how we treat the information you share with us. The following policy will explain how your personal information will be treated as you use our site and its features. “Personal Information” includes your name, physical address, e-mail address, telephone numbers and other similar information that you provide to us by filling in forms on our site

This includes information provided at the time of registering to use our site, subscribing to our Rewards service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site. In addition, we may collect and process information provided by you on publically accessible areas of third party sites. We do not sell your Personal Information.

In the case of actions listed above, you will be able to ‘unsubscribe’ to these at any time. It is completely optional for you to register, participate or otherwise provide us with Personal Information in the above situations.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website uses different types of cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Read more about the individual analytical cookies we use and how to recognise them here.

Cookie Purpose
_utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utmacookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
_utmb This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses ona page on your site for longer than 30 minutes. You can modify the default length of a user session with the_setSessionCookieTimeout() method.
_utmc Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
_utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
mailbox_uid Upon login, this cookie stores an authenticated users internal id in an encrypted format. If a user navigates away from the website or indeed closes their browser, upon return, they will not be required to re-authenticate with the site. The cookie is valid for a period of 14 days, after which they will be required to sign in again.
mailbox_uidc This cookie is used in conjunction with mailbox_uidc to validate its authenticity. It is a hashed string of the mailbox_uid cookie against a secret salt. This is updated when the mailbox_uid is renewed.

We also include ShareThis sharing functionality.

You can read about these third party cookies here.


You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How your information is used

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We will not disclose or transfer your Personal Information to third parties without your consent or as otherwise set forth in this privacy policy. If you have opted-in we may use your Personal Information to respond to specific requests and to send notices of new products, special offers and other marketing materials to enhance and support your relationship with The Mailbox.

These communications may take the form of postal mail, telephone calls, e-mail, SMS and other methods of contact. Also, agents, service providers and other contractors of The Mailbox who will have access to your Personal Information are required to keep the information confidential and not use it for any other purpose than to fulfill the services they are performing for The Mailbox.

Unsubscribing and data removal

If your Personal Information changes (such as post code, phone, e-mail or postal address), or if you no longer desire to be contacted about our products and services, you can correct, update or delete/deactivate your Personal Information at any time.

We take your online privacy very seriously, so if you need any assistance in unsubscribing to future communications please contact us. We will promptly take action to ensure that you are “opted-out” from receiving any further mailing or other information. Although we will remove your name from our e-mail list as quickly as possible, please recognise that there may be a period of time after you unsubscribe during which you may still receive e-mails from us.

Other Sites

Our site may contain links to other sites on the Web. The information practices of those websites are not covered by this privacy policy. Although we are committed to protecting your Personal Information, we cannot control and do not accept any responsibility or liability for the privacy practices or content of such other websites. We encourage you to read the privacy statements of each and every website that collects personal information. You are solely responsible for maintaining the secrecy of your passwords and other account information.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Modifications of this policy

We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use your Personal Information different from that stated at the time of collection, we will notify you via e-mail. You will have a choice as to whether or not you want us to use your Personal Information in this different manner.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Mailbox (Birmingham) Limited, 7 Commercial Street, Birmingham, B1 1RS or email

Mailbox (Birmingham) Limited

Registered office: 89 Wardour Street, London, W1F 0UB 

Coming in 2016.

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